Shipping policy
Thanks for shopping with Sad Klownz Store. All of our products are made to order and printed on demand through our fulfillment partners. This page explains how your order is produced, shipped, and delivered.
Order processing (production) time
Because each item is made to order, your product is printed and prepared after you place your order. Typical production time is 2–7 business days for most apparel, hats, and posters. Production times can vary by product, print provider, and order volume, and may be longer during holidays or sales. Production time does not include shipping time.
Shipping time
Once your item is produced, it is shipped to the address you provided at checkout. Estimated delivery times (after production):
- United States: 2–5 business days
- Canada: 4–10 business days
- Europe: 6–14 business days
- Rest of world: 10–21 business days
These are estimates, not guaranteed delivery dates. Actual delivery times depend on the carrier, your location, customs processing, and current shipping conditions.
Where we ship
We ship internationally. If your country is selectable at checkout, we are able to ship there. If you do not see your country at checkout, please contact us at sadklownz17@gmail.com and we will do our best to help.
Shipping costs
Shipping costs are calculated automatically at checkout based on the destination, the items ordered, and the package weight. The exact shipping charge is shown before you complete your purchase, so you can review it before paying.
Tracking
Most orders include a tracking number once the item ships. You will receive a shipping confirmation email with your tracking link when your order is on its way. Please allow up to 48 hours after receiving the confirmation for tracking to become active.
Customs, duties, and taxes
For orders shipped outside the United States, your package may be subject to customs fees, import duties, or taxes assessed by your country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost at checkout. We cannot control or predict these charges; please check with your local customs office if you have questions.
Lost, delayed, or undelivered orders
If your order is taking longer than the estimates above, or if tracking has not updated, please reach out to us at sadklownz17@gmail.com within 30 days of your order date and we will investigate with the carrier. For lost or undelivered packages, we will work with our fulfillment partner and the carrier to arrange a replacement or a solution.
Damaged or defective items
If your item arrives damaged, defective, or incorrect, please contact us at sadklownz17@gmail.com within 30 days of delivery so we can make it right. Please include your order number and, if possible, a photo of the issue.
Need help?
For any shipping questions, contact us at sadklownz17@gmail.com and we will get back to you as soon as we can.